Craftmatic - Customer Care Review
1 comment
Worse customer service ever, wife called for 6 days straight and kept getting answering service. I then tried my luck following week with same result.
I dint believe craftmatic actually employees customer service representatives to save on cost.
We bought a bed which isn't comfortable, base looks like a hospital bed , I can't get anyone within this company to call me back. Do yourself a favor and stay away from this company , not worth the aggrevaition
Reason of review: Poor customer service.
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PLEASE HIRE MORE TELEPHONE Customer Care personnel!!
I love my bed. However, I had a question; wait time to speak to someone is the longest time I have ever endured!
Minimum time 30 minutes to 1 1/2 hours. (I did hear one customer who was determined to get help...It took 2 hours and 15 minutes for him to speak to someone. It is no wonder you have so many "pissed" customers. They already aggravated before they get to someone.
(Hint: if at all possible, when you do get a cc personnel, talk to Beverly.
She is great.
Evidently they only have 2 people to answer all of these calls. I suggest at least 8!!!!