347 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Worse customer service ever, wife called for 6 days straight and kept getting answering service. I then tried my luck following week with same result.

I dint believe craftmatic actually employees customer service representatives to save on cost.

We bought a bed which isn't comfortable, base looks like a hospital bed , I can't get anyone within this company to call me back. Do yourself a favor and stay away from this company , not worth the aggrevaition

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

PLEASE HIRE MORE TELEPHONE Customer Care personnel!!

I love my bed. However, I had a question; wait time to speak to someone is the longest time I have ever endured!

Minimum time 30 minutes to 1 1/2 hours. (I did hear one customer who was determined to get help...It took 2 hours and 15 minutes for him to speak to someone. It is no wonder you have so many "pissed" customers. They already aggravated before they get to someone.

(Hint: if at all possible, when you do get a cc personnel, talk to Beverly.

She is great.

Evidently they only have 2 people to answer all of these calls. I suggest at least 8!!!!

Craftmatic Reviews

  1. 73 reviews
  2. 28 reviews
  3. 15 reviews
  4. 9 reviews
  5. 2 reviews
Craftmatic reviews