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1.7 Based on 14 reviews
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  • Customers like
    • Excellent 1
    • Idea of adjustable bed 1
    • Service 1
  • Customers don't like
    • Poor customer service 3
    • Personnel attitude 3
    • Salesman 2

One side of my king size bed is not working its in Guyana but I will bring the Mecanic part to Orlando on the 4th of October can u pls take care thanks

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Do not order from this company. My father got a bed, mattress was 6 inhes too wide. Delivery men centered it without anyone knowing. It shifted to the point of my father sat down and fell. Nothing to hold up the mattress. Company was contacted. Saying it was too late. I sent emails, pictures but not good enough for Ellen Young. Customer service sucked. I got ahold of BBB. Me and my fathers complaints took 4 months. He finally got a... Read more

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I purchased my Craftmatic 3 weeks ago and consider it the worst purchase I've ever made. The bed is very uncomfortable and my neck and leg pain have gotten worse since I've been using it. The bed makes terrible noises when you raise the legs, the massage comes on without notice and when laying down, all of a sudden the head will go down without notice. Everyone was very nice when I purchased the bed including the delivery people. That all... Read more

Was this review helpful? 4 0

I repaired bed remote. Poorly engineered battery box. Bought a battery box, wired to remote terminals, duct taped to remote. Clunky looking but functional. Battery box has own cover, so batteries can stii be changed. Company does not stand behind products. Warranties mean nothing.

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I emailed craft attic for information on the bed since there are no retail stores. I was immediately called back with information pertinent to my inquiry by a very pleasant salesperson. No pressure just information. A week later there was the follow up call by another salesperson who wanted to know why I hadn't placed an order, time was running out and the information he had about the bed I had inquired about was all wrong. I tried to... Read more

Was this review helpful? 3 3

WE HAVE BEEN COMPLAINING ABOUT THIS BED EVERY SINCE LAST YEAR....YOUR CUSTOMER SERVICE PEOPLE DON'T IDENTIFY THEMSELVES....AND TRANSFER YOU WITHOUT TELLING THE PERSON THAT I'M BEING TRANSFERED TO ANYTHING AND THEN THEY HANG UP ON YOU!!!!YOUR PEOPLE ARE TRAINED WELL IN ELUDING THE PROBLEMS.WE WOULD LIKE TO BE TREATED LIKE THE SAME PEOPLE WE WERE WHEN WE PURCHASED YOUR PRODUCT.....WE WOULD LIKE TO TALK TO SOMEONE WHO DOES NOT THINK BECAUSE WE... Read more

Was this review helpful? 2 2

Service from this company has been a nightmare for me. For several years i had no problem with the product. Then, the remote control went out. i am positive there is nothing wrong with the motor. However, when i attempted to get a replacement for the remote control, i was told nothing was available. For the price that was paid, i feel they should have offered some type of remote replacement. The salesman went on to tell me how much i am... Read more

Was this review helpful? 2 0

Buy a real adjustable bed with professionals at Whitash Furnishings. Dont settle for cheap mattresses

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I have paid there repair fee twice now $175 per.and paid for a power down box $136. Bed is yr old and still does not work..over 2 weeks now and waiting for another repair appointment and the tech manager mike for craftmatic is very rude and even hangs up on the repairman contracted to do craftmatics repair..so dissatisfied with this company.86yr old uses this bed..needed the bed and its sti broke.you ask for corporate vp or president and get... Read more

Was this review helpful? 4 1

I am trying to schedule service for my bed it's been over a week and no one has given me a call back. I do not recommend this product because of poor customer service.

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