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I have called four times now to talk to someone about replacing my broken remote with a new one. The person answering the phone transfers me to someone who can help me.

When I talk to the second person he tells me he'll have someone call me back. I believe someone from you're company called me but my phone rang twice and the person hung up on me before I could answer the call. I purchased the Craftmatic Adjustable Bed in September, 2012. My name is Gerald Gibeau and my telephone number is (518) 253-****.

Please call me so I can explain what happens when i try to use my remote.

Reason of review: questionable customer service.

Preferred solution: Let the company propose a solution.

Location: Fort Plain, New York

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