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1.7 Based on 13 reviews
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  • Customers like
    • Excellent 1
    • Idea of adjustable bed 1
    • Service 1
  • Customers don't like
    • Poor customer service 3
    • Personnel attitude 3
    • Salesman 2

I purchased my Craftmatic 3 weeks ago and consider it the worst purchase I've ever made. The bed is very uncomfortable and my neck and leg pain have gotten worse since I've been using it. The bed makes terrible noises when you raise the legs, the massage comes on without notice and when laying down, all of a sudden the head will go down without notice. Everyone was very nice when I purchased the bed including the delivery people. That all... Read more

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I repaired bed remote. Poorly engineered battery box. Bought a battery box, wired to remote terminals, duct taped to remote. Clunky looking but functional. Battery box has own cover, so batteries can stii be changed. Company does not stand behind products. Warranties mean nothing.

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I emailed craft attic for information on the bed since there are no retail stores. I was immediately called back with information pertinent to my inquiry by a very pleasant salesperson. No pressure just information. A week later there was the follow up call by another salesperson who wanted to know why I hadn't placed an order, time was running out and the information he had about the bed I had inquired about was all wrong. I tried to... Read more

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WE HAVE BEEN COMPLAINING ABOUT THIS BED EVERY SINCE LAST YEAR....YOUR CUSTOMER SERVICE PEOPLE DON'T IDENTIFY THEMSELVES....AND TRANSFER YOU WITHOUT TELLING THE PERSON THAT I'M BEING TRANSFERED TO ANYTHING AND THEN THEY HANG UP ON YOU!!!!YOUR PEOPLE ARE TRAINED WELL IN ELUDING THE PROBLEMS.WE WOULD LIKE TO BE TREATED LIKE THE SAME PEOPLE WE WERE WHEN WE PURCHASED YOUR PRODUCT.....WE WOULD LIKE TO TALK TO SOMEONE WHO DOES NOT THINK BECAUSE WE... Read more

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Service from this company has been a nightmare for me. For several years i had no problem with the product. Then, the remote control went out. i am positive there is nothing wrong with the motor. However, when i attempted to get a replacement for the remote control, i was told nothing was available. For the price that was paid, i feel they should have offered some type of remote replacement. The salesman went on to tell me how much i am... Read more

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Buy a real adjustable bed with professionals at Whitash Furnishings. Dont settle for cheap mattresses

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I have paid there repair fee twice now $175 per.and paid for a power down box $136. Bed is yr old and still does not work..over 2 weeks now and waiting for another repair appointment and the tech manager mike for craftmatic is very rude and even hangs up on the repairman contracted to do craftmatics repair..so dissatisfied with this company.86yr old uses this bed..needed the bed and its sti broke.you ask for corporate vp or president and get... Read more

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I am trying to schedule service for my bed it's been over a week and no one has given me a call back. I do not recommend this product because of poor customer service.

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They promised. Me they would refund my tax money if i got a prescription i did but no refund . I tried to call them but they kept telling me the check was in the mail . No check.

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I have called four times now to talk to someone about replacing my broken remote with a new one. The person answering the phone transfers me to someone who can help me. When I talk to the second person he tells me he'll have someone call me back. I believe someone from you're company called me but my phone rang twice and the person hung up on me before I could answer the call. I purchased the Craftmatic Adjustable Bed in September, 2012. My... Read more

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