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  • Customers like
    • Excellent 1
    • Idea of adjustable bed 1
    • Service 1
  • Customers don't like
    • Poor customer service 3
    • Personnel attitude 3
    • Salesman 2

Thank you for your review. We briefly considered a craftmatic, and called the company this past weekend. My husband inquired where we could see the beds - and were told there are "no stores" it's over the phone, online - whatever. My husband surprised, commented how one could spend such a sum of money without trying a bed??? The response from the clerk is classic: Well call us back when you're... Read more

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Craftmatic Adjustable Beds - Mattress and bed very poor quality. No customer service
1 of 3

I bought this bed for my husband who is bedridden. Cannot sit up without help. Within 9 months the mattress broke down (I flipped it twice a week) so much he couldn't sleep on it. The edges rolled over and sagged. I had to purchase a new mattresses. Less expensive and much better quality. (memory foam) I was told I had to pay $300 to get a replacement IF they determined it was defective. Then his... Read more

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I have trying to get someone at Craftmatic to talk to me about a refund. I have not excepted delivery because more money was taken out of my bank account than i was quoted. when i I call I get a recording that all lines are busy, please leave number and some one will get back to me. I think they flag your number because if I call from a number that they don't have they answer! But still no help... Read more

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CAN'T GET ANYONE FROM THE COMPANY TO RETURN MY TELEPHONE CALL.....POOR CUSTOMER SERVICE.....4 DAYS NOW AND STILL NO RETURN PHONE CALL. SERVICE REPRESENTATIVE WAS SUPER SUPER KIND WHEN HE WAS SELLING THE BED TO US......NOW THE ONE TIME I SPOKE TO HIM, HE WAS VERY SHORT, RUSHED AND DID NOT WANT TO BE BOTHERED IF IT WAS NOT A NEW SALE. HE WAS TOTALLY DIFFERENT....WHAT A FAKE HE IS......GOD WILL... Read more

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Today when I got off work, my husband informed me that our craftmatic bed was delivered. He informed me that the delivery person said that since our bed was not removed that he (my husband) would have two options (1) he (the delivery person)would just leave the bed in the boxes or (2) he would just say-it could not be delivered. What kind of *** is this to say to someone that has very limited... Read more

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A piece of junk. My will not hold air the makes the mattress firm. And when I've tried to get something done about and I called the place where I bought it and they just gave me numbers that resulted with no help. Then I left s comment on the web site and they said a house call would be 179.99 to come out and see what is wrong. I am a widow senior citizen I don't have money like that besides I... Read more

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Do not buy this bed if you need firm support. The mattress is thin and you can't even sit on the side of the bed without sliding off. In fact, when getting out of bed recently, i slid off onto floor. I am used to lying on the edge of the bed so i can get out easily, but can't sleep like that on Craftmatic. It slopes down and i feel too insecure. I bought it for the heat, but it's just a pad... Read more

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The person was very sharp in her tone of speech, to begin with, but that's not all. When I started to present my problem she I was barely able to complete it when she hung-up on me, making it necessary to call back again. I told her right off I have a slight speech impediment and that 3 seconds should not have made her hang up. As I was telling her this I annoyed and having no trouble with my... Read more

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My sisters n i ordered a craftmatic bed after looking at many. We didn't really want to order a bed that my mother could not try out first but the rep kept calling and saying the bed was made in the United States was made in Kentucky and ship to Illinois and then ship to Tallahassee where it would be brought to us and assembled by people that knew how to handle craftmatic beds. Prior to delivery... Read more

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I worked for the company for like 3 days.... They wanted salespeople to use high pressure and highly unethical practice to" Trick" people into buying a bed. Thousands of dollars for a bed they had never even seen? I was expected to sell a bed I had not even seen. They seemed to prey on the elderly Add comment

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