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  • Customers like
    • Excellent 1
    • Idea of adjustable bed 1
    • Service 1
  • Customers don't like
    • Poor customer service 3
    • Personnel attitude 3
    • Salesman 2

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I have paid there repair fee twice now $175 per.and paid for a power down box $136. Bed is yr old and still does not work..over 2 weeks now and waiting for another repair appointment and the tech manager mike for craftmatic is very rude and even hangs up on the repairman contracted to do craftmatics repair..so dissatisfied with this company.86yr old uses this bed..needed the bed and its sti broke.you ask for corporate vp or president and get nothing...so wrong so frustrated thiz company is bad ..but there were two ladies nancy tried to help... Read more

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I am trying to schedule service for my bed it's been over a week and no one has given me a call back. I do not recommend this product because of poor customer service. Add comment

They promised. Me they would refund my tax money if i got a prescription i did but no refund . I tried to call them but they kept telling me the check was in the mail . No check. Add comment

I have called four times now to talk to someone about replacing my broken remote with a new one. The person answering the phone transfers me to someone who can help me. When I talk to the second person he tells me he'll have someone call me back. I believe someone from you're company called me but my phone rang twice and the person hung up on me before I could answer the call. I purchased the Craftmatic Adjustable Bed in September, 2012. My name is Gerald Gibeau and my telephone number is (518) 253-3913. Please call me so I can explain... Read more

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Thank you for your review. We briefly considered a craftmatic, and called the company this past weekend. My husband inquired where we could see the beds - and were told there are "no stores" it's over the phone, online - whatever. My husband surprised, commented how one could spend such a sum of money without trying a bed??? The response from the clerk is classic: Well call us back when you're serious. CLICK. Why on earth would you do business with such a shady outfit, when there are perfectly available competitors with brick and mortar... Read more

Was this review helpful? 10 1

Craftmatic Adjustable Beds - Mattress and bed very poor quality. No customer service
1 of 3

I bought this bed for my husband who is bedridden. Cannot sit up without help. Within 9 months the mattress broke down (I flipped it twice a week) so much he couldn't sleep on it. The edges rolled over and sagged. I had to purchase a new mattresses. Less expensive and much better quality. (memory foam) I was told I had to pay $300 to get a replacement IF they determined it was defective. Then his remote got damp and no longer worked. I ordered a new one, $125.00, and it took 10 days to come in. The bed is not "adjustable" without the remote.... Read more

Was this review helpful? 5 2

I have trying to get someone at Craftmatic to talk to me about a refund. I have not excepted delivery because more money was taken out of my bank account than i was quoted. when i I call I get a recording that all lines are busy, please leave number and some one will get back to me. I think they flag your number because if I call from a number that they don't have they answer! But still no help just excuses. I would suggest that people find a different bed. MY BANK AND I are now going to the attorney general in Indiana to see if I can get... Read more

Was this review helpful? 4 0

CAN'T GET ANYONE FROM THE COMPANY TO RETURN MY TELEPHONE CALL.....POOR CUSTOMER SERVICE.....4 DAYS NOW AND STILL NO RETURN PHONE CALL. SERVICE REPRESENTATIVE WAS SUPER SUPER KIND WHEN HE WAS SELLING THE BED TO US......NOW THE ONE TIME I SPOKE TO HIM, HE WAS VERY SHORT, RUSHED AND DID NOT WANT TO BE BOTHERED IF IT WAS NOT A NEW SALE. HE WAS TOTALLY DIFFERENT....WHAT A FAKE HE IS......GOD WILL GET HIM FOR THAT......I WILL NOT STOP TRYING TO CONTACT THEM.....POOR,,,POOR CUSTOMER SERVICE....MY SALESMAN IS A TOTAL LIAR........NEXT TIME, I WILL... Read more

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Today when I got off work, my husband informed me that our craftmatic bed was delivered. He informed me that the delivery person said that since our bed was not removed that he (my husband) would have two options (1) he (the delivery person)would just leave the bed in the boxes or (2) he would just say-it could not be delivered. What kind of *** is this to say to someone that has very limited muscle strength and in a wheel chair. I guess he (the delivery man) figured my 80+ mother in law could move the bed. My husband explained we paid that... Read more

Was this review helpful? 4 2

A piece of junk. My will not hold air the makes the mattress firm. And when I've tried to get something done about and I called the place where I bought it and they just gave me numbers that resulted with no help. Then I left s comment on the web site and they said a house call would be 179.99 to come out and see what is wrong. I am a widow senior citizen I don't have money like that besides I spent over 3,000.00 when I purchased the bed. I will tell my story any where and every where and to anyone who will listen. DO NOT BUY THIS BED. Read more

Was this review helpful? 2 0
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